Payment Policy

CREDIT/DEBIT CARDS

A valid credit/debit card (American Express, MasterCard, Visa) must be used at confirmation time otherwise your ticket cannot be issued.

The system will prompt you by a warning message on red background each time your reservation cannot be made due to an invalid credit/debit card, credit/debit card number or name or other reasons why a ticket cannot be issued.

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CREDIT/DEBIT CARDS DAILY SPENDING LIMITS

If your payment was unsuccessful, please check if you entered your credit/debit card number, expiry date and security code correctly.

There is a daily spending limit set for most of the credit/debit cards. Please make sure that you are not trying to exceed your spending limit and you do have enough money on your account before you start your booking.

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MODIFICATION OF THE NOTICES

Moldavian Airlines reserves the right to change these notices at any time.

The user is responsible for regularly reviewing these notices that are on a continuous basis put at the service of the user by including them in this website. Continued use of this website following any such changes shall constitute the user's acceptance of such changes.

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DELIVERY METHOD

After the reservation has been completed and the ticket issued, the successfully finished online booking will be confirmed on the web page.

You will also receive two e-mails, one containing the booking confirmation and another one containing the details of your itinerary, the latter having the subject “Itinerary Receipt”. In case you only receive the confirmation e-mail and not the Itinerary Receipt, please contact as soon as possible (within working hours).

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RESERVATION

As a user, you represent and warrant that you are at least 18 years of age and possess the legal right capacity and ability to enter into the agreement with us and to use this website in accordance with these notices.

You agree to be financially responsible for all use of this website. You may not allow other persons to make reservations under your name or account.

The reservations feature of this website is provided solely to allow you to determine the availability of travel-related goods and services and to make legitimate reservations and for no other purposes. Without limitation, you shall not make any speculative, false or fraudulent reservations or any reservations in anticipation of demand.

You agree that the reservations facilities of this website shall be used only to make legitimate reservations for you and for the accompanying persons.

You shall be completely responsible for all charges, fees, duties, taxes arising out of the use of this website.

We cannot be held responsible for mistakes arising from end user wrong inputs or typing mistakes that could lead to wrong reservations.

Moldavian Airlines reserves the right to immediately and without further notification cancel all bookings that could bear the suspicion of fraud or generated by abusive usage of the bookings engine.

IMPORTANT:

According to the new Law no. 269-XIII din 09.11.1994 published in the Republic of Moldavia's Official Monitor no. 6/54 din 26.01.1995, please note that starting with 26.01.1995, no Moldavian citizen under the age of 18 is allowed to travel unaccompanied. In order to travel, the minor has to be accompanied by one of the following persons:

1. one of the parents, holding the declaration of the other parent; the declaration must be certified by a notary and clearly bear the other parent's agreement on minor's journey.

2. an adult, citizen of Republic of Moldavia, having an identification record and both minor's parents authenticated declaration bearing their agreement on the minor's journey.

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PAYMENT

The ticket booked with mdv.md can be instantly purchased online using a credit/debit card.

If you choose to purchase online using an American Express, MasterCard, or Visa credit/debit card, full payment will be deducted from your credit/debit card at purchase time. No other credit/debit card brands are available for payment at this time.

The payment will be made in Moldavian Leu - MLD.

You will be debited for all the named persons contained in the reservation.

For the credit/debit cards issued in other currencies than Euro or Moldavian Lei, you will be debited the equivalent of the total amount to be charged at the respective card official exchange rate.

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INVOICING

For every card transaction/online purchase Moldavian Airlines issues by default an invoice to the card holder.

Should you need this invoice please send us a request specifying the booking code and the web reference number (ITD) by e-mail:

Should you wish the invoice to be issued for a legal entity, as soon as you have the booking confirmation, please send an e-mail containing the company details (name, address, VAT code, account, bank) to: specifying the booking code and the internet reference number (ITD).

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CHANGES AND CANCELLATION

If you want to cancel your trip or change your trip details after ticket purchasing and after the booking session has been closed, contact .

If there is a fare difference or change fee you have to pay for changing your ticket you will be prompted with a credit card data screen where you have to input credit card data. If the new ticket cost is less than the original one the money difference will be credited back to the card that was used for initial payment of the ticket. Similarly, in case of ticket refund, the money will be charged back to the used credit/debit card, according to the fare conditions you have booked.

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PRIVACY NOTICE

Visiting this website does not oblige you to provide any personal information.

However, in order to provide our products and services, we need to process certain personal data such as your name, email address, telephone number, travel preferences, etc. Moldavian Airlines will act accordingly with Republic of Moldavia's law regarding Personal data Processing.

We may use these data for commercial purposes, operations and statistics. The voluntary or mandatory nature of the data being gathered will be indicated at the time the process of data collecting is taking place. The refusal to provide the mandatory details will imply non-performance or denial of access to the service for which they were required.

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